Tuesday, December 24, 2019

The Impact Of Customer Relationship Management On Customer...

THE IMPACT OF CUSTOMER RELATIONSHIP MANAGEMENT ON CUSTOMER RETENTION IN BANKS A Thesis Submitted to the Superior University In Partial Fulfillment of the Requirements for the Degree of Bachelors in Business Administration Submitted by Usman Hassan Rahmani BBA- 7145 SUPERIOR UNIVERSITY LAHORE DECLARATION OF ORIGINALITY I hereby declare that this project is entirely my own work and that any additional sources of information have been duly cited. I hereby declare that any Internet sources published or unpublished works from which I have quoted or draw references fully in the text and in the content list. I understand that failure to do this will result in failure of this project due to plagiarism. I understand I may be called for viva and if so must attend. I acknowledge that this is my responsibility to check whether I am required to attend and that I will be available during the viva periods. Signed†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Date†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Name of Supervisor Prof. khansa Irem Acknowledgment: I must offer my thanks to Allah Almighty by whose blessings I have been able to complete my thesis report on† Effect of Integrating marketing Communications to build brand equity† I also offer my thanks to honorable Rector Prof. Ch. Abdul Rehman for providing me a chance to work on thesis. I also offer my thanks to Miss khansa irem for her valuable guidance and contribution in making my report meaningful and useful.Show MoreRelatedCustomer Retention Strategies At Mcdonald s Corporations1502 Words   |  7 PagesAn Analysis of the customer retention strategies at McDonald s corporations 1b What is the issue/problem that your proposal addresses and why is it important to the reader? This research proposal aims to address the several customer retention strategies implemented by the famous food chain restaurant, Mc Donald. Bearing in mind the increased significance of enhanced customer relationships, this topic is worthwhile to be examined for gaining an insight about the different tactics and strategiesRead MoreTelecommunication Industry: The Bond Between Loyalty of Customers1351 Words   |  6 Pagestechnology. Satisfying the customers need is the top priority of almost every organization. Fast paced technological growth is the main determinant of increased customers’ expectations from the marketers of products and services. Both internet and web enabled technologies complemented the CRM in a significant manner. The approach of research is to gauge the impact of the electronic customer relationship management required in the creation of commitment and the customer base retention in the sector of IranRead MoreThe Demand For Customer Relationship Manageme nt Systems1499 Words   |  6 Pagesis to create a customer.† These famous words written by Peter Drucker have been around for more than 60 years. Astonishingly, businesses began to realize the validity of this statement only a couple of decades ago (Morris, 1994). With the rapid technological advances we are experiencing on a daily basis, companies are being forced to shift from a product-centered focus to a customer-centered focus. Instead of targeting customers, technology has flipped the role and allowed customers to target companiesRead MoreStaffing The Pl Hiring The Right People For The Job1151 Words   |  5 PagesAbstract Building a loyal customer base is a primary goal for companies of all sizes around the world. The benefits of having a customer retention department were assessed during this research. To achieve this goal, companies need a systems infrastructure that provides detailed information on each customer’s activities and allows them to proactively analyze and anticipate customer dissatisfaction. Well-trained and empowered agents can retain the vast majority of their customers. The challenge is to giveRead MoreQuestions On Customer Relationship Management1351 Words   |  6 Pages.2 Customer Relationship Management 2.2.1 Introduction Follow previous development of relationship marketing field consistently, CRM leverage relationship marketing by utilizing information technology, aim to discover how organization utilize integrated tactics to access to customer properly and pursue invulnerable relationship eventually in terms of customer loyalty. As the globalized environment shifting rapidly, modern savvy customers increase gradually; moreover, they have more opportunitiesRead MorePaper on Customer Retention1638 Words   |  7 PagesINTRODUCTION Customer retention  is the activity that a selling organization undertakes in order to reduce customer defections. Successful customer retention starts with the first contact an organization has with a customer and continues throughout the entire lifetime of a relationship. A company’s ability to attract and retain new customers, is not only related to its  product  or services, but strongly related to the way it services its existing customers and the reputation it creates within andRead MoreCustomer Relationship Management ( Crm ) Essay1406 Words   |  6 PagesCustomer Relationship Management (CRM) may be methodology} that supports degree organization’s decision-making method to retain long-term and profitable relationships with its customers. Some define CRM as simply a business strategy whereas others define it as a data-driven approach to assess customers’ current desires and gain The common variations of CRM include: operational CRM (O-CRM); analytical CRM (A-CRM); collaborative CRM (C-CRM); e-Commerce CRM (e-CRM); and mobile CRM (m-CRM) OperationalRead MoreCustomer Feedback Is An Art Of Discernment Essay884 Words   |  4 PagesCustomer Success Management: 3 keys to the leadership skill Evaluating customer feedback is an art of discernment. It takes mining, benchmarking, segmentation, differentiation, and more. How to effectively evaluate customer feedback is a running challenge for businesses of all sizes. The ability runs through the three keys to the leadership skill in customer success management. CRM alone is not the solution. In â€Å"Learning from Customer Defections,† loyalty marketing expert Frederick Reichheld wroteRead MoreEssay about Case Study 8-1 Telco Corporation735 Words   |  3 PagesTelco Corporation May 25, 2012 Telco Corporation Customer Relationship Management allows businesses to leverage information from their databases to achieve customer retention and to cross sell new products and services to existing customers. In the case study regarding Telco Corporation, the company will need to implement a customer relationship management program to better their relationships with their customers, retain loyal customers and create substantial payback with increased revenuesRead MoreThe Attrition Problem in Colleges and Universities1538 Words   |  7 Pagesgenerates considerable concerns for educational institutions (Tinto, 1993). This is especially true for small schools that do not have huge endowments, and must depend upon tuition and fees to support programming. The loss of students has a detrimental impact upon budgeting as the costs involved in recruiting new students is definitely higher than the cost to retain existing students (Braunstein, Lesser, Pescatrice, 2006). Small colleges and universities are looking for ways to differentiate from

No comments:

Post a Comment

Note: Only a member of this blog may post a comment.